Is traveling with Antaranda Tour and Travel sustainable?
Sustainable tourism is traveling and taking account of the environment, people, nature and culture, so that attractive destinations can also be offered to future generations. The travel industry is closely involved and is committed to Sustainable Tourist Business. We have also drawn up a policy statement and a program with practical measures, which describe how we deal with the environment now and in the future. Read more about our policy statement and program on sustainable tourism. If you have any questions about sustainability, please send an email to firstname.lastname@example.org.
What else do you do about responsible travel?
As Antaranda Tour and Travel we strive to certify all local travel experts, an international program for organizations and accommodations that are committed to sustainable business. Our travel experts carry out the trips in a responsible way and use as many authentic, local hotels and services as possible. This means that a large part of your travel sum stays in the country itself, instead of ending up with large international travel groups.
Finally, sustainable tourism is not just something for travel companies. As a holidaymaker you are an indispensable link.
Do I have to give tips?
It is not mandatory to give a tip, but if you are satisfied, we recommend that you do so, especially as a token of appreciation, as a thank you for the service provided. A few dollars a day do not make much difference for us, on the spot a whole family often has to manage the salary of guide or driver.
Is booking via Antaranda Tour and Travel safe?
Antaranda Tour and Travel is official member of Association of the Indonesian Tours and Travel Agencies (ASITA). This means that you have financial security when you book a trip with us. In addition, you simply pay your trip to Antaranda Tour and Travel in Indonesia, so you do not have to make currency differences or extra bank charges abroad.
Is it safe to visit Indonesia ?
The safety of customers and staff is always top priority at Antaranda Tour and Travel. Our local travel experts follow the security situation on all our destinations continuously. For current information about the security situation at your destination, we refer you to the website of the national government: travel advice.
How do I book a trip to Antaranda Tour and Travel?
- Choose your destination.
Be inspired by the example trips and example travel building blocks. They give you an impression of what is possible, how you can best travel through the country. But do not let yourself be limited. Everything is possible. Your travel expert on the spot makes it tailor-made.
- Request a travel proposal and fill in your wishes as accurately as possible.
You get a free travel proposal, which you make together with your travel expert (by e-mail or skype) entirely to your liking.
- You decide to book. Safe and familiar: send us your requisition at email@example.com.
The travel expert records everything locally. If a hotel or excursion is not available, the travel expert will discuss the possibilities (see below).
- Usually the reservations are completed within 5 working days.
Via a Indonesian account of Antaranda Tour and Travel you make the down payment and then the final amount.
What if my preference is not available?
After booking your trip will be reserved by the travel expert in the country concerned. Should it happen that a particular excursion or hotel is not available, the travel expert will make an alternative proposal. It is possible that there are more costs involved.
What if I want to change after booking or on the spot?
Check that your booking is correct and that all names are spelled correctly. If something is not right, let your travel expert know immediately. If you want to adjust the trip after a final booking, then this is possible. In consultation with your travel expert on the spot, the possibilities are examined. Antaranda Tour and Travel will charge a change fee for this. In addition to these change costs, cancellation costs can be added. See travel conditions.
What are the cancellation conditions?
After you have booked a trip it may happen that you have to cancel or interrupt your trip. Antaranda Tour and Travel will then charge you cancellation costs. We have cancellation conditions specifically tailored to our organization.
In the event of cancellation, each passenger will owe the following amounts:
- at least 56 days before the departure date of the trip, the cancellation costs are 20% of the travel sum with a minimum of € 200, –
- From 29 to 55 days before the departure date of the trip, the client owes an amount of 50% of the travel sum, with a minimum of € 200, -.
- From 14 to 28 days before the departure date of the trip, the client owes an amount of 75% of the travel sum with a minimum of € 200, -.
- From 0 up to and including 13 days before the departure date of the trip, we will charge 100% of the travel sum.
If domestic flights are included in the booking, 100% of the flight amount will be charged regardless of the time of cancellation. If you cancel, 100% of the travel sum will be charged.
Cancellation of the travel agreement must always be done in writing (by letter or email). With a cancellation insurance where you free yourself from these costs for a valid reason to cancel (for assessment to the insurer).
All travel experts use the Antaranda Tour and Travel conditions, as stated. Note that exceptions are possible. Your travel expert will expressly indicate this by e-mail for the final booking.
When do I pay?
Your deposit is 15% * of the land arrangement. The various costs (reservation costs & calamity fund) must also be paid in full at the deposit.
The down payment must be received by our Indonesian Bank within 7 days, stating your invoice number. You will transfer the remainder to us 8 weeks before departure. If you book less than 8 weeks before departure, the down payment will expire and you will transfer the entire travel sum to us immediately.
* If domestic flights are included in the itinerary, these must also be paid in full immediately.
How do I pay?
You pay the amount in Euro or US$ via a bank transfer to our Indonesia bank. Unfortunately, we do not offer the possibility to pay by credit card, Paypal or other payment methods.
Will I receive a confirmation of my payment?
Yes. We will inform you soon after your payment confirmation send to us.
Can the invoice be paid by different travelers?
Multiple payments from multiple persons can be made on 1 invoice. It is necessary to mention the invoice number so that we can trace the payment.
How do I get my travel documents?
The vouchers will be sent by mail or delivered locally by the local agent, depending on the country in question. Tickets for means of transport are in most cases only given locally.
Do I need travel insurance?
Absolutely! A good health insurance and accident insurance is required for a safe and healthy journey. We therefore make these mandatory for the protection of our passengers. Read more about travel insurance.
The travel expert on site can ask for an insurance certificate. Take that with you when traveling. You can take out the insurance anywhere. Note: a continuous insurance is often the cheapest!
Do I need a cancellation insurance?
It depends on. Keep in mind that if you cancel after booking your travel expert also incurs costs on the spot. These must of course be reimbursed. Some parts of your trip, such as domestic flights, have high cancellation costs.
Where do I arrange these insurance policies?
Closing the policy and paying goes directly to the insurer. Check out our travel insurance page.
Do I need a visa and how do I arrange this?
General information on passports, visas and health is given on our site. You are responsible for being in possession of a valid passport and any necessary visa at departure and during the trip. In doing so, you need to check in time whether the previously obtained information is correct.
Do I have to be vaccinated?
You will need vaccinations for many of our destinations.
Do I need malaria tablets?
We advise you to contact the local Home Vaccination. They have the authority and the right knowledge to answer this question.
How can I share my experiences?
After your trip, Antaranda Tour and Travel will email you to ask you what you thought about the trip and your local travel expert. We ask you to be as honest as possible: the good, but also any less good things we would like to hear from you. Of course you can also share your experiences on the many different social media platforms, such as Tripadvisor, Facebook, Twitter and Instagram.
What if I am not satisfied?
Your local travel expert is responsible for the trips he or she provides you. This means that all questions about the journey will be arranged via your local travel expert. Even if there are questions or complaints during the trip, your local travel expert is the point of contact. Do not hesitate to contact your travel expert during your trip. Antaranda Tour and Travel guarantees that any complaints according to the conditions and rules, we will be handled in a timely and efficient manner.
Can I request references from people who have already traveled with you?
No, we do not give you data from previous travelers for privacy reasons. We ensure that the reviews on the site per destination are as up-to-date as possible.